Refund policy

Due to the unique nature of art and artist’s guidelines, art may be returned only if it has been pre-approved at the time of purchase. Some items may be exchanged unless otherwise stated on the purchase agreement. Due to sanitation purposes, all Jewelry sales are final and cannot be exchanged. If a jewelry item needs to be repaired due to a manufacturing defect, please contact your Art Consultant. Please always refer to the care instructions provided at the time of purchase.

To return items, simply ship the item prepaid in brand-new condition (with packaging and Invoice Number) within 7 days of receipt. You will be reimbursed in the same form as your initial payment with the exception of cash. In addition, Return Merchandise Authorizations are necessary and may be requested from our Administration Department. If the item does not meet our return policy and is accepted for return, a 15-25%, or greater, restocking fee may be charged.